Returns & Exchanges 

60 days return.

We offer a hassle-free refund policy allowing you to request a refund within 60 days of purchasing one of our garments. Additionally, you have the option to exchange items free of charge within the same 60-day period.

To qualify for a refund or exchange, all returned items must be unused and packed in their original packaging.

Please note that we only accept returns and exchanges for items purchased directly from our online store. If you've purchased your Soomom garments from other distributors or shops, kindly reach out to them directly for return inquiries.

Free shipping on returns & exchanges (Full Price)

At Soomom, we are committed to delivering the ultimate shopping experience.

If for any reason you're not completely satisfied with your purchase, simply return it.

Your satisfaction is our priority, and we stand behind our products 100%.We provide free returns and exchanges for both domestic and international customers.Follow the simple instructions below to return or exchange your garments with ease.

Australia

• Fill up the return form included in your package with name and order number.
• Put the item(s) back in their original packaging and include the return form.
• Stick the pre-paid return form included in your package onto it. 
• Drop the parcel off at your nearest Australia post office.
• Wait for your refund or for your new piece of kit.
• Refunds can take up to 10 days after we've received your item.

Rest of the world

• Send us an email at info@soomom.com with your order number, name, and if you want to exchange or get a refund on your product.
• Fill up the return form included in your package with name and order number.
• Put the item(s) back in their original packaging and include the return form.
• Print the return form we send you by email and tape it to the packaging.
• Drop the parcel off at your nearest DHL office.
• Wait for your refund or for your new piece of kit.
• Refunds/Exchange can take up to 10 days after we've received your item.